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Privacy policy
Siamp Limited is registered as a Data Controller with the Data Protection Regulator, The Information Commissioner's Office.
Why Siamp Limited collect your information
When Siamp Limited collects and processes Personal Data it is conducted under the legal basis of performance of a contract to provide goods or services to you that you purchase.
What information Siamp Limited collects & how it is used
Personal Information - When you place an order with Siamp Limited, your name, e-mail address, home address, delivery address, your contact telephone numbers and payment details, which may include credit or debit card number, expiry date & security code are collected in order to authorise your payment, process and fulfil your orders and to notify you of your order status.
Siamp Limited may also use this information to carry out security checks which may involve sharing your personal information with credit reference agency Experian to help prevent fraudulent activity.
Siamp Limited may also use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or to our services.
If you have provided prior consent Siamp Limited may also use your name and email address to send you special offers, updates and other promotions.
Should you later wish to withdraw consent you may do so using the unsubscribe link in any email you receive from us or you may use our contact details to make this request.
Tracking & Performance Data - To improve the design, to tailor content and in order to understand the buying behaviour of users, Siamp Limited use cookies which are small text files containing tracking information which are stored on your computer’s hard drive. If you set your browser to reject cookies you may be limiting your use of some areas of the website.
Cookies hold the following information:
• A unique identification number in order to keep track of your order
• A unique reference number to help identify your order as a whole
• Product information
• Computer IP address
• Web Browser & version
• Page views & visit information
To find out how to block the use of cookies, please refer to the Siamp Limited Cookie Policy. Please be aware however that blocking the use of cookies may prevent certain functions of our website from working.
Other Information Pertaining to you - Siamp Limited may collect other information from you such as any email messages you send to us, transcripts of any live chats you take part in and Siamp Limited may also record any telephone conversations you may have for training, legal obligations, warranty and improvement purposes.
Your consumer rights
As a customer of Siamp Limited you have several rights in relation to the processing of your personal information, these are:
Right to Access – You may contact Siamp Limited at any time to ask what information is held about you free of charge. Siamp Limited are obliged to provide this to you without undue delay up to a maximum of 30 days. Depending on the initial request Siamp Limited will issue a Subject Access Request (SAR) form in order to better and more quickly identify you and your records. Should Siamp Limited require more than 30 days to process your request Siamp Limited will contact you within the 30 day period and let you know.
Right to Accuracy – Siamp Limited takes all necessary steps to ensure information collected is accurate, however should you believe or discover the information held about you is inaccurate you can contact us using the details in the Contact Us section below and ask us to correct it.
Right to Object – If you are not satisfied in any way with how Siamp Limited is processing your information you may communicate using the details/methods provided in the Contact Us section and explain why you object. You may ask Siamp Limited to restrict or completely stop processing your information. Dependent on the legal basis upon which we are processing it, if Siamp Limited should not agree to this we will let you know together with the reason why. If you are still not satisfied with our response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed in the Contact Us section.
Right to Erasure – You may ask Siamp Limited to remove all information that relates to you using the details listed in the Contact Us section. Dependent on the legal basis upon which your personal data is being processing should we not agree to this Siamp Limited will let you know together with the reason why. If you are still not satisfied with the response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed in the Contact Us section.
Right to Portability – You can ask Siamp Limited to provide any information held about you to another organisation in a universally compatible format. Again you may make this request using the details shown in the Contact Us section.
Contacting us
You can exercise any of the rights listed above, this is known as a Data Subject Request (DSR) and should be made in writing covering the points in the guidance notes.
This should be printed, completed, signed & returned to Siamp Limited together with 2 forms of ID, one of which must include your address.
Proofs of identity can include:
• Your full name and address
• Your Order Reference Number
• Birth Certificate
• Passport
• Driver's License
• Credit or debit card statement
• Utility bill
• Child benefit book
• Pension book
Return this information to us by post:
The Data Protection Office
Siamp Limited.
Unit 7 Spark Business Park,
Hamilton Road
Stockport
SK1 2AE
Alternatively you can email us using: aftersales@siamp.co.uk
We recommend that postal communications are sent by Recorded Delivery, but this is not compulsory.
We will process your request and respond to you no later than 30 days after receipt of your communication.
Should you not be satisfied with Siamp Limited decision you may of course escalate the matter to
The Information Commissioners Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Changes to our Privacy Policy
Siamp Limited may make changes every now and then to its privacy policy & terms & conditions, it is your responsibility to familiarise yourself with the latest versions prior to using our website and our services.
We are a secure site
Siamp Limited uses various organisational and technical measures to protect your personal information.
Organisational Measures – Siamp Limited have company policies and handling procedures in place which employees and business partners with whom we may share your information must follow. Regular training is also undertaken to ensure policy and procedures and all applicable regulations and laws are followed.
Access Control & Authentication – Siamp Limited use access control systems to ensure only authorised employees and business partners have access to your information that is limited to what is needed for carrying out their job. Each individual with access has to provide access credentials in order to gain access to the systems which are monitored.
• That you have a secure SSL/TLS (encrypted) link with our website.
• That the website owner is a valid and legitimate organisation.
Payment Card Data – In addition to Siamp Limited using your payment details to process your order, the organisation that processes the payment together with your card issuer may do additional fraud checks to verify the card and the transaction is legitimate.
Visa & MasterCard in particular may interrupt the order process after you enter your payment details and will prompt you for an additional security password where you are using one of these cards and are enrolled in either the "MasterCard SecureCode" or "Verified by Visa" schemes.
MasterCard® SecureCode™ Explained
MasterCard® SecureCode™ is a simple and secure method of payment at online stores, for which you will have a private code known only to you and to your bank. Your SecureCode™ enhances your existing MasterCard® account by safeguarding against unauthorised use of your card when shopping at participating online retailers. Every time you make a payment with these retailers, you will be automatically prompted to enter your own private SecureCode™ - just like entering a PIN at a cash machine. In seconds, you gain added protection while shopping online.
Verified by Visa Explained
Verified by Visa is a simple password-protected identity-checking service that takes the risk out of online shopping for both retailers and customers. Retailers are protected against fraudulent transactions and the costs associated with it, while customers can spend with confidence knowing that their payment details are safe.
Data Storage & Retention – In order to minimise the risk of exposure to your information Siamp Limited only keep your information for as long as needed in accordance with our policies, industry best practice and to comply with the law. Siamp Limited current internal retention policy is set to a maximum of 7 years this allows us to comply with financial regulations and provides ample time for customers to make enquiries about previous orders and to deal with queries regarding any guarantee and warranty period on products or services sold to you.
Personal information collected via this website is stored on servers located within the EU and therefore is subject to both UK and EU privacy and data protection regulations; Siamp Limited will not store your information on systems outside of the EU without permission from you unless international data sharing treaties or specialist contracts are in place.
Information Sharing – Siamp Limited will not disclose your personal information to anyone other than businesses within the Siamp Limited group and to reputable third party contractors engaged by Siamp Limited to perform a variety of functions such as delivering and processing your orders, assisting with promotions, fraud management, handling complaints or providing technical services such as Live Chat and hosting.
Siamp Limited require all such third parties to sign a data sharing agreement which means they agree to treat your personal information as fully confidential and to fully comply with all applicable UK and International data protection laws and consumer legislation from time to time in place. Additionally Siamp Limited will never sell or pass your personal information to anyone without informing you and gaining your consent.
Disclaimer – Siamp Limited provide links to other resources & websites such as review sites, social media pages and blogs hosted on other platforms amongst others. By visiting these sites you recognise that these other websites to which Siamp Limited link to will be governed by their own terms and conditions & privacy policies. We accept no responsibility or liability for the content and data protection policies of websites which are not within Siamp Limited control.
This privacy policy may not be applicable in all countries where Siamp Limited visitors or registered community users reside, security policies may vary according to the individual Internet laws in each host country.
Cookie Policy
There are lots of misconceptions about cookies and what they are for.
Cookies are not programs; they are simple text files that can be used by a website for various purposes. At Siamp we use cookies to ensure our website works efficiently and also to observe visitor behaviour during a session. All the information contained in these cookies is used to ensure the website works correctly, delivers the performance you expect and also to improve the overall experience offered to visitors and customers. Some of these cookies are essential to the operation of the website.
If you would like to manage your cookies, you have the ability to turn them on/off and save your choices. If you ever want to change them in the future, please click on Cookie Settings and change your choices accordingly and click save.
